Shipping and Ticket Delivery Policy

Last updated: October 16, 2026

Thank you for choosing TicketZetu! This policy explains how tickets purchased through our website are processed and delivered.

1. Order Processing

Once you place an order, your payment must be successfully processed and confirmed before your ticket can be issued.

Orders are generally processed as soon as possible after payment confirmation. Processing times may vary depending on the event, ticket availability, and any required verification.

You will receive an order confirmation and ticket delivery instructions using the contact details provided during checkout.

2. Ticket Delivery Methods

TicketZetu primarily provides electronic tickets (e-tickets) for events listed on our website.

Depending on the event and ticketing arrangements, your ticket may be delivered by email, through an order confirmation page, or using another electronic delivery method specified at checkout.

Please ensure that your email address and phone number are accurate when placing your order.

Unless explicitly stated on an event listing, physical tickets are not shipped to customers.

3. Delivery Times

Electronic tickets are generally delivered after successful payment confirmation and order processing.

Delivery times may vary depending on the event and the ticketing system. Some tickets may be issued immediately, while others may be delivered closer to the event.

If your payment has been confirmed but your ticket has not arrived within the expected timeframe, please contact us for assistance.

4. Shipping Costs

As tickets are primarily delivered electronically, physical shipping fees generally do not apply.

If an event offers physical tickets or other items requiring delivery, any applicable delivery charges and estimated delivery times will be communicated before you complete your purchase.

5. Checking Your Ticket

After completing your purchase, please check your inbox, spam folder, and promotions folder for your order confirmation or ticket.

Review your ticket details carefully, including the event name, date, venue, ticket category, and any entry instructions.

Keep your ticket and any QR code or barcode secure. Do not share your ticket publicly, as duplicate or previously used tickets may be rejected at the venue.

6. Missing or Incorrect Tickets

If you have paid successfully but have not received your ticket, or if your ticket contains incorrect information, please contact us as soon as possible.

To help us resolve the issue, include your order number, the email address used during checkout, and your payment confirmation details where available.

Never share your M-Pesa PIN, card PIN, or account password.

We will review your order and assist with ticket delivery or correction where appropriate.

7. Contact Information Accuracy

Customers are responsible for providing accurate contact details during checkout.

If you notice an error in your email address or phone number, contact us as soon as possible so we can determine whether the information can be corrected before ticket delivery.

We cannot guarantee that changes will be possible after a ticket has been issued or an event's ticketing system has finalized the order.

8. Event Changes and Cancellations

Event dates, venues, schedules, and other details may change after a ticket is purchased.

If an event is postponed, rescheduled, or cancelled, TicketZetu will communicate relevant updates when the information is made available to us.

Ticket validity, cancellation requests, and refund eligibility are governed by our Ticket Cancellation and Refund Policy and any applicable event terms.

9. Physical Deliveries, Where Applicable

If a particular event or product includes physical delivery, the applicable delivery method, destination, charges, and estimated timeframe will be provided at checkout or in the relevant listing.

Delivery estimates are not guarantees and may be affected by circumstances beyond our reasonable control.

10. Contact Us

If you have questions about order processing, ticket delivery, missing tickets, or delivery-related issues, please contact TicketZetu at:

Email: tickets@ticketzetu.com

Please include your order number and a brief description of the issue so we can assist you as efficiently as possible.

Thank you for choosing TicketZetu!